Return Policy

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Repair Service Guarantee

At Aromalight, we stand behind our repair work. If your device experiences the same issue within 90 days of repair completion, we will re-examine and address the problem at no additional charge, provided the issue is related to our repair work.

Return Period

For repairs that do not meet our service guarantee, you may request a return within 90 days of repair completion. The return period begins on the date your device is returned to you after repair completion.

To be eligible for a return:

The return request must be made within 90 days of repair completion
The issue must be related to the original repair work performed
The device must be returned in the same condition as when it left our facility
All original parts and accessories must be included

Return Conditions

To process a return, the following conditions must be met:

The device must be in the same condition as when it was returned to you after repair
The issue must be directly related to our repair work and not caused by misuse, damage, or unauthorized modifications
All original parts installed during the repair must be present and intact
Any packaging or protective materials should be preserved when possible
You must provide the original repair receipt or work order number
The device must not have been damaged due to accidents, water damage, or other external causes after our repair

We reserve the right to inspect returned devices to verify that return conditions are met before processing a return or refund.

Shipping Costs

If you need to return a device to us:

Return shipping costs are generally the responsibility of the customer unless the return is due to our error or a defective repair
If the return is due to our mistake or a warranty issue covered by our service guarantee, we will cover return shipping costs
We recommend using insured shipping with tracking when returning devices
We are not responsible for devices lost or damaged during return shipping if uninsured shipping is used

For eligible returns covered under our warranty, return shipping costs will be refunded or covered by us upon verification of the issue.

Return Process

To initiate a return, please follow these steps:

Contact us: Contact us at callY3mxs9K1m or +1 515-276-8899 to discuss the issue and obtain a return authorization
Return authorization: We will provide you with a return authorization number and instructions
Prepare the device: Package the device securely with all original parts and accessories
Include documentation: Include a copy of your repair receipt or work order number, along with a description of the issue
Ship the device: Ship the device to our address using insured shipping with tracking
Inspection: We will inspect the device upon receipt to verify return conditions
Resolution: We will contact you to discuss the resolution, which may include repair, replacement, or refund as appropriate

Please allow 5-10 business days for processing after we receive your returned device. We will contact you within this timeframe to discuss the next steps.

Non-Returnable Items

The following items or situations are generally not eligible for return:

Devices that have been damaged due to misuse, accidents, water damage, or other external causes after repair completion
Devices that have been modified or repaired by unauthorized third parties after our repair
Devices returned after the 90-day return period has expired
Issues unrelated to the original repair work performed
Devices with missing parts, accessories, or components
Consumable parts or materials that have been used or installed (unless defective)
Diagnostic fees (unless no repair work was performed and you declined service)

In exceptional circumstances, we may consider returns outside these guidelines on a case-by-case basis. Please contact us to discuss your specific situation.

Order Cancellation Policy

If you decide not to proceed with a repair after we've provided an estimate, you may cancel the service. A diagnostic fee may apply if we have already begun assessment work. You may retrieve your device at any time before repair work begins.

Cancellation terms:

You may cancel a repair service at any time before repair work begins without penalty (except applicable diagnostic fees)
If cancellation occurs after repair work has started, charges may apply based on work completed and parts used
Diagnostic fees may be charged if we have performed assessment or diagnostic work before cancellation
To cancel, contact us immediately at callY3mxs9K1m or +1 515-276-8899
Your device may be retrieved from our facility during business hours

If you cancel before any work is performed, any advance payments will be fully refunded. If work has begun, refunds will be calculated based on work completed and materials used.

Unclaimed Devices

Devices left unclaimed for more than 90 days after repair completion may be subject to storage fees or disposal, in accordance with local regulations. We will make reasonable efforts to contact you before taking any action.

Refund Process

If we are unable to complete a repair and no work has been performed, we will refund any payments made. If repair work has begun, refunds will be considered on a case-by-case basis, taking into account work completed and parts used.

Refunds may be available in the following situations:

We are unable to complete the repair and no work has been performed
The repair fails within the warranty period due to our error
You cancel the service before repair work begins (diagnostic fees may still apply)
Other circumstances determined on a case-by-case basis

Refund procedure:

Contact us to discuss your refund request and eligibility
We will review your case and determine refund eligibility and amount
If approved, refunds will be processed to the original payment method
Please allow 5-10 business days for refunds to appear in your account

Refund amounts will be calculated based on:

The original amount paid
Work completed before cancellation or failure
Parts and materials used
Diagnostic fees if applicable

Device Condition

We handle all devices with care. If damage occurs to your device while in our possession due to our negligence, we will work with you to resolve the situation appropriately.

While we take every precaution to protect your device:

We are not responsible for pre-existing damage or conditions not disclosed at the time of service
We document the condition of devices upon receipt
If damage occurs due to our negligence, we will work with you to resolve the situation, which may include repair, replacement, or compensation
Our liability is limited as described in our Terms of Use

General Legal Requirements

This Return Policy is subject to applicable local, state, and federal laws and regulations. Certain consumer protection laws may provide you with additional rights that cannot be limited by this policy.

Important legal provisions:

This policy does not limit any rights you may have under applicable consumer protection laws
Some jurisdictions may have specific requirements regarding returns, refunds, and warranties
If any provision of this policy conflicts with applicable law, the law shall govern
This policy is part of our Terms of Use and should be read in conjunction with those terms
We reserve the right to modify this policy in accordance with legal requirements and business needs

If you have concerns about our return process or this policy, please contact us first. If we cannot resolve the issue, you may have rights under applicable consumer protection laws to pursue other remedies.

Contact Information

If you have questions about returns, need to initiate a return, or need to discuss a repair issue, please contact Aromalight at callY3mxs9K1m or +1 515-276-8899, or visit us at 2877 99th St, Urbandale, IA 50322, USA.

Our customer service team is available to assist you during our regular business hours. Please contact us to schedule an appointment or discuss your return needs.